Last updated: July 2026 | This Privacy Policy explains how Northeast Tourist Taxi ("we", "us", "our") collects, uses, and protects personal information when you use our website or services.

1. Information We Collect

When you use our website or make a booking, we may collect the following information:

Personal Details: Name, phone number, WhatsApp number, email address.
Trip Details: Pickup/drop locations, travel dates, number of passengers, vehicle preferences.
Communication Records: Messages sent via our contact/booking forms, WhatsApp chats, and emails.
Technical Data: IP address, browser type, pages visited, time on site (via standard web analytics).

2. How We Use Your Information

We use collected information for the following purposes:

To confirm and manage your vehicle booking.
To send booking confirmations and trip reminders via WhatsApp/SMS/email.
To respond to your queries and provide customer support.
To improve our website, services, and customer experience.
To send occasional promotional offers (only with your explicit consent).
To comply with legal and regulatory requirements.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

Our Drivers: Your name and contact number are shared with the assigned driver for trip coordination.
Legal Compliance: If required by law, court order, or government authority.
Service Providers: Trusted third-party tools (e.g. email service, analytics) who process data strictly on our behalf and under confidentiality agreements.

4. WhatsApp Communication

If you contact us or provide a WhatsApp number, you consent to receiving booking confirmations, trip updates, and support messages via WhatsApp. You can opt out at any time by asking us to remove your number from our communication list.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our booking forms use HTTPS encryption. Access to customer data is restricted to authorised staff only.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for 3 years for accounting and legal compliance purposes.

7. Cookies

Our website may use essential cookies to ensure basic functionality and a smooth browsing experience. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, though this may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party platforms (Facebook, Instagram, WhatsApp, Google Maps). We are not responsible for the privacy practices of these platforms. Please review their respective privacy policies.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal retention requirements).
Withdraw consent for marketing communications at any time.
Raise a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at info@northeasttouristtaxi.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related questions or concerns:
Northeast Tourist Taxi
Near DC Office, Tezpur, Sonitpur, Assam – 784001
Email: info@northeasttouristtaxi.com
Phone: +91 98765 43210