Please read these terms carefully before making a booking.
Last updated: July 2026 | These terms apply to all bookings made with Northeast Tourist Taxi ("the Company"). By confirming a booking you agree to all terms below.
For outstation trips, the minimum chargeable distance is 200 km per day, regardless of the actual distance travelled. For local in-city transfers, there is no minimum distance restriction.
A non-refundable booking advance of 30% of the total fare is required to confirm any reservation. The balance must be settled before or at the time of journey commencement unless a prior credit arrangement has been made.
Advance payments are accepted via UPI, NEFT/IMPS bank transfer, or cash. Payment receipts are provided for all transactions.
For all outstation trips requiring an overnight stay, the client is responsible for the driver's accommodation and food allowance of ₹400 per night. This is payable directly to the driver or can be included in the package fare at the time of booking.
Fuel cost is included in all our package and per-km rates. There are no additional fuel surcharges. However, if fuel prices increase significantly (more than 10%) during a long multi-day tour, a fuel surcharge may be discussed and mutually agreed upon.
If the actual distance travelled exceeds the agreed package kilometres, extra kilometres will be charged at the vehicle's base per-km rate as follows:
Standard booking allows up to 12 hours of vehicle usage per day. Usage beyond 12 hours will be charged at ₹150/hour for Traveller models and ₹200/hour for Urbania models.
Travel between 10:00 PM and 6:00 AM incurs a night surcharge of 25% on the per-km rate. This applies only to actual driving hours, not to an overnight halt at a destination.
All toll taxes (national highway, state highway, bridge tolls) and state entry taxes are charged at actuals and are payable by the client. These are not included in standard fares. The driver will collect tolls as incurred or the Company will add actuals to the final invoice.
Parking fees at hotels, tourist sites, airports, and railway stations are charged at actuals and are the responsibility of the client. The Company may collect an estimated parking advance for multi-day tours at popular destinations.
For travel to Arunachal Pradesh, Nagaland, Manipur, and Mizoram, an Inner Line Permit (ILP) is mandatory for non-residents. The Company will assist in obtaining ILPs but ILP fees are borne by the client. Vehicle entry taxes for these states are also charged at actuals.
Cancellations must be communicated in writing via WhatsApp or email. Verbal cancellations are not accepted.
The client (group leader/booker) is responsible for any damage to the vehicle caused by passengers during the journey. This includes damage to seats, windows, upholstery, electronics, and the vehicle body. Damage will be assessed and charged at repair cost plus a vehicle downtime charge of ₹2,000 per day during repair.
Eligible refunds are processed within 7–10 working days via the same payment method used at booking. For cash payments, refunds are made via UPI or bank transfer. The Company will not be responsible for delays in bank processing times.
The vehicle is provided on time as agreed. Waiting beyond 30 minutes from the scheduled departure time (caused by the client) will be charged at ₹100 per 30 minutes. Airport/station pickups include up to 60 minutes free waiting after arrival.
Passengers must maintain respectful behaviour toward the driver. Smoking, alcohol consumption, and playing loud music beyond reasonable limits inside the vehicle are prohibited without driver consent. The driver has the right to stop the trip if passenger conduct endangers safety or violates these terms, without any refund obligation.
The Company carries valid vehicle insurance. In the unlikely event of an accident, insurance claims will be processed as per the policy. The Company is not liable for loss of personal belongings, medical emergencies, or delays caused by road conditions, weather, traffic, or government restrictions.
Any changes to the agreed route must be communicated before departure or at the earliest opportunity. Additional charges for route changes (extra km, extra toll, extra driver bata) will apply and must be agreed upon before proceeding.
These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of courts in Tezpur, Assam.
The Company reserves the right to update these Terms & Conditions at any time. The latest version is always available on this website. Continued use of our services implies acceptance of the current terms.
For any questions regarding these terms, contact us at:
Email: info@northeasttouristtaxi.com
Phone: +91 98765 43210